Terms and Conditions
Clients will be charged for any in person or online session where cancellation or the rescheduling of a session is not made at least 24 hours before the start of the class. This applies to all memberships and drop ins.
For in person classes, clients that book online, must sign in at the reception at least 10 minutes before the class start time. Failure to do this may result in the client not being admitted into the class or your place been given away to the next customer.
Clients who turn up late to a class, will not be able to enter the studio and will be classed as a 'No Show'. Refunds and transfers are not available for No Show Clients.
Sessions are booked on a first-come-first-served basis.
Teachers occasionally change at short notice. No refunds or exchanges will be given, if there is a cover teacher and the 24-hour cancellation rule still applies.
Deposits for retreats are non-refundable and cannot be changed to another retreat unless cancelled by Eden Hot Yoga.
If a client books a class and fails to show for their booked class 3 times, during the clients current membership/pass their membership/pass may be suspended for 4 weeks. You will be notified of this.
You may temporarily freeze your introductory offer, monthly pass, 10 class pass, three-month offer, annual membership or any sales pass if are unable to practice and have been advised by a medical professional that you must not practice yoga. You will be required to provide a medical or doctors note/certificate which is satisfactory to us for any of the reasons stated below that you are relying on to freeze your membership. This is reviewed on a case by case basis. You can freeze this for up to a maximum of 12 months.
In line with our COVID guidance below (3 month maximum).
Our current unlimited online pass can only be used for the specified month it is purchased for. This pass is for online classes only and cannot be used for 1-2-1's, in person classes or workshops.
All passes including introductory offer, monthly pass, 10 class pass, three-month offer, annual membership or any Sales passes are not eligible for refund or transfer.
Please be aware that we will not extend or change the dates of an introductory offer, monthly pass, 10 class pass, three-month offer or annual membership passes for a holiday or Bank Holidays.
We are closed for a short period over Christmas and new year and also on bank holidays. Dates cannot be amended or frozen. Full terms and Conditions apply for all purchases.
When you sign up to become a member of Eden Hot Yoga, you need to actively opt-in to receive our newsletter and promotions. You may opt-out at any time by unsubscribing to any of the emails you receive. Should you wish for your contact details to be permanently deleted from our system, please contact Mindbody directly.
Promotion and passes cannot be used in conjunction with any other offer. They cannot be frozen or amended.
10% discounts apply to drop-ins only, and can not be used in conjunction with any other offer. Proof of a valid NUS and NHS identification must be presented upon purchase.
Gift Vouchers are non-refundable.
Sales Pass - All sales passes are subject to availability. They cannot be extended, frozen or amended. Eden Hot yoga has the right to remove or change the pass without notice. Sale passes cannot be used to purchase any workshops, masterclasses or 1-2-1's.
Full terms and conditions apply.
Any client participating in our Online Yoga classes are confirming that they are fit and well and have no medical conditions that could impact their practice in any way. By participating you agree, that you are voluntarily engaging in a suitable level of exercise, given your knowledge of your health and taking into account any medical advice you have received.
Eden Hot Yoga Limited reserve the right to change or amend our terms and conditions without prior notice. It is the responsibility of the client to check the terms and conditions on a regular basis.
We can only accommodate advanced bookings in-person. You must pre-book before coming along to a class. You can do this in the normal ways, via our website or through MindBody.
If you miss your pre-booked in-person class, and you have not self-cancelled at least 24 hours prior to the class start time, your session will not be reimbursed. If you’re using an unlimited membership or pass, an £8 late cancellation charge will automatically be applied to your account if you fail to show.
If your membership is currently frozen, the suspension will be automatically lifted on the 17th May and normal, pre-closure pricing will be resumed.
Any membership enquiry should still be sent via email and not in person at the studio, or by telephone.
The door will be locked at the class start time, so latecomers sadly cannot be permitted entry.
Please use the available hand sanitising stations, when you arrive at the studio.
Please observe the directions of travel and distance markings on floors, doors and walls throughout the studio.
There will be a screen at reception to protect you, and the receptionist signing you in.
Temperature checks will be carried out by the receptionist using a non-contact thermometer. Should you have a high temperature, you will not be permitted into the class.
Please bring your own mat. There will be some mats available to purchase at the studio, but no studio mats available for use.
The studio will be cashless, so please be prepared to use contactless payment if you need to buy a bottle of water or a mat.
Water can still be purchased, however please ask reception to help you with this to limit contact with the refrigerator.
Please bring your own towel(s). We will not have towels available to rent.
Clothing will still be able to be purchased however we are unable to allow you to try the items on.
Please arrive at the studio in suitable clothing ready for the class. Changing facilities and showers will be out of use for the foreseeable future. As soon as we can revise this policy, we will, but for now, we think it’s safer if we all shower at home.
We are unable to provide a locker facility. Please limit your belongings being bought to class.
Classes will run at significantly reduced capacity to give ample space between students.
There will be a no-contact policy in place. Your teacher will stay in one place and will not be able to offer hands-on assists.
No studio props will be available but you’re more than welcome to bring your own.
We ask that you fill the spaces in the studio as guided by the receptionist/instructor.
Please leave all classes on time, allowing us time to clean the studio between each session. You will see we have adjusted our timetable allowing time to clean in between classes.
We require an up to date contact number for every client, we will be contacting you on this number should we need to for track and trace purposes.